Here's everything you need to know.
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Your account Number has changed
- Your new account number is
[UBAN]
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Bill Payment Updates
- Autopay: if you currently pay your bill using AutoPay, you don’t need to do a thing; charges will now show from Company. Note, your AutoPay processing date may be a few days later; you can confirm the date under the “Total Due” amount on your new bill
- Manual bill pay: you should now pay online at Company.com, on the OurCompany app, or mail your payment to:
742 Evergreen Terrace
Springfield, IL 62629
- Online banking: if you use online banking to pay your bill, don’t forget to update your new account number and change the payee name and address to Company
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Bill Statement Updates
- If you receive paperless billing: you will no longer receive a PDF of your bill, but when your statement is ready, you will receive an email from Company Online Services to view it online
- If you receive a paper bill: you will continue to receive it in the mail and it will now come from Company
- The format of your bill will be changing; click here to see what your new bill looks like
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OurCompany App*
- You will still be able to stream your favorite TV on your favorite devices through the OurCompany app
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In case you need to call
- Call us at 1.888.555.4242
- Have your new account number ready
- As the account holder, you’ll be asked to set up a passcode in order to protect your account
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Be on the lookout for updates on your service to now come from Company.
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- Sign in to your account online or on the Company app (your login information should be the same for both)
- Once you've signed in, confirm and accept your ID terms and conditions
- Help with sign in:
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If you already have an ID and password, you can use that. If you have Company Internet or Wireless service, use your Company user ID and password. However, if you don’t have either, click here to create one. This will be the same user ID and password you’ll use for all your entertainment apps
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For more help logging in, go to our changeover page
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Ask questions. Get answers. Post advice,
click here.
We’re glad you’re with us,
our Company
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